At Planters Shop, we believe the magic begins the moment you choose a new plant companion. Our mission is to ensure that magic is nurtured every step of the way, from our carefully curated collections in Geelong right to your door—whether you’re down the street or across the globe. We understand the anticipation of welcoming a new plant, and we’ve designed our delivery process to be as reliable, transparent, and gentle as the care we give our plants.
📦 Our Promise: Every plant is packed with the utmost expertise to ensure it arrives to you in vibrant health, ready to thrive in its new home. We treat your living orders with the same dedication we bring to our own garden sanctuary.
🕒 Order Processing & Timeline
Once your order is placed, our team of green-thumbed experts springs into action. Each plant is individually assessed, gently prepared, and lovingly packed in our specialised plant-safe packaging.
- Processing Time: 1-2 business days. We take this time to ensure your plant is perfectly prepared for its journey.
- Dispatch: You’ll receive a tracking notification as soon as your plant begins its voyage to you.
- Live Delivery Guarantee: We stand by the health of our plants. Should any issue arise upon arrival, please contact us within 48 hours of delivery.
🌍 Global Shipping Options
We cater to a diverse community of plant lovers worldwide. To suit different needs and preferences, we offer two clear and reliable shipping methods.
Express Green Delivery
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Cost: A flat rate of $12.95 AUD.
Ideal For: Feature Trees, Roses, Climbers, or any gardener eager to get planting sooner. This tracked, expedited service offers peace of mind and a quicker journey for your precious greenery.
Eco-Conscious Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Cost: FREE on all orders over $50 AUD.
Ideal For: Patient plant parents, larger orders of Cottage Perennials, Succulents, or Houseplants, and those who prioritise sustainable, cost-effective delivery. A wonderful way to grow your collection while being kind to your budget.
Please Note: While we ship to most regions globally, there are currently exclusions in parts of Asia and some remote locations due to complex biosecurity regulations. Your cart will automatically update if your address is outside our serviceable area. For specific regional queries, our team is always here to help.
✉️ What Happens After You Order?
- 📬 Order Confirmation: Immediate email confirmation with your order details.
- 🌿 Expert Packing: Your plants are hand-packed with appropriate insulation, moisture control, and secure anchoring.
- 📦 Shipment Notification: A tracking link is sent as your parcel departs our nursery.
- 🏡 Greeting Your Plant: Upon arrival, unpack your plant gently, give it a light water, and allow it to acclimatise to its new environment. Detailed care cards are included with every order.
🔁 Our Returns & Happiness Promise
Your complete satisfaction is the root of our business. If your plant doesn’t arrive in the healthy condition you expect from Planters Shop, we’re here to make it right.
- Returns Window: 15 days from the date of delivery.
- Process: Contact our dedicated customer care team at [email protected] with your order number and photos. We’ll guide you through a simple process for a replacement, store credit, or refund.
- We kindly ask that you contact us within 48 hours of delivery for any transit-related health issues.
Ready to Cultivate Your Corner of the World?
Explore our curated collections—from majestic Feature Trees to delicate Cottage Perennials—and experience the Planters Shop difference from selection to delivery.
Start Your Planting Journey NowQuestions about delivery? Our friendly team is always growing to help you.
Email us at [email protected]