Privacy Policy

1. The Information We Cultivate (Data We Collect)

To provide you with a seamless and secure gardening experience, we may collect the following types of information:

• Personal Details You Provide: This includes your name, email address, shipping address (like our own at 85 Gaffney Street, NORTH GEELONG), billing address, and phone number when you create an account, make a purchase, or contact our customer care team.
• Transaction & Payment Data: When you make a purchase, we process payment information through our secure gateways. We do not store full credit/debit card details. Our payment partners (like PayPal) handle this data under their own privacy policies.
• Automatically Grown Data: As you browse our collections—from Roses to Natives & Indigenous plants—we automatically collect technical information such as your IP address, browser type, device information, and how you interact with our website through cookies and similar technologies.
• Communication Records: Copies of your communications with us, whether via email at [email protected] or other methods.

2. How We Use Your Information (The Purpose of Cultivation)

We use your data with care and purpose, only to help your garden—and our service—flourish:

• To process and fulfil your orders for Fruits & Vegetables, Conifers & Pines, or any other plant, including arranging delivery.
• To manage your account and provide customer support, ensuring your experience is as resilient as our Succulents & Cacti.
• To personalise your experience on our site, suggesting Climbers or Cottage Perennials you might love.
• To communicate with you about orders, new arrivals (like rare Feature Trees), offers, and gardening tips, in line with your preferences.
• To improve our website, payment processes, and overall service, ensuring it’s as secure and flexible as promised.
• To prevent fraud and enhance the security of our website, protecting your details as securely as we package our plants for global shipping.

3. Sharing Your Information (When We Branch Out)

We value your privacy and do not sell your personal data. We may share information only in these essential circumstances:

• Service Providers: Trusted partners who help us operate our business, such as payment processors (e.g., PayPal, card networks), shipping carriers to deliver your plants globally (excluding Asia and certain remote regions), and IT service providers. They are contractually bound to protect your data.
• Legal Obligations: If required by Australian law or to protect the rights and safety of The Planters Shop, our customers, or others.
• Business Transfers: In the event of a merger or sale, your data may be transferred as part of our business assets.

4. Data Storage & Security (Our Rooted Protection)

Your personal information is stored securely on servers protected by advanced encryption and security measures, mirroring the safety we promise for your payments. We implement technical and organisational measures designed to protect your data from unauthorised access, loss, or misuse.

As we serve a global community, data may be processed and stored in Australia or other countries with robust data protection laws. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Your Rights & Choices (Your Garden, Your Control)

You have rights regarding your personal information, including:

• Access & Correction: You can access and update your account information at any time.
• Opt-Out: You can unsubscribe from marketing communications by clicking the link in any email or contacting us.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
• Complaints: If you have concerns, you have the right to lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies (Understanding Your Landscape)

Our website uses cookies and similar technologies—small data files placed on your device—to enhance your browsing experience. They help us remember your preferences, analyse site traffic to see which collections (like Hedges & Screens or Grasses & Flaxes) are most popular, and personalise content.

You can control cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website, such as the seamless checkout process we’ve designed for you.